Need help?
Frequently Asked Questions
Orders & Products
We offer both new and pre-loved vinyl records. Each product page includes detailed information about the media and sleeve condition so you know exactly what you're getting.
We follow Goldmine grading standards (e.g., Mint, VG+, VG) and add visual indicators to make it easier to understand. Feel free to reach out if you want more photos or sound samples.
Yes. All instruments and equipment are either new or carefully inspected by our team before listing. We do not deal in replicas or unauthorized gear.
Shipping & Returns
Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
Orders are usually processed within 1–3 business days. You’ll receive a tracking number as soon as your order ships.
We accept returns within 14 days of delivery if the item is unopened or in original condition. Some items (e.g. used vinyl) may have specific return conditions, so please check our Returns Policy for details.
Other Questions
We primarily operate online and do not have a retail storefront. However, we offer local pickup at our Tokyo location by appointment. We also occasionally host pop-up events and listening sessions. Follow us on social media or subscribe to our newsletter for updates and event info.